Frequently Asked Question

Delivery Service: All orders over £25 are dispatched via DPD Next Day 24-hour delivery service. All other orders will be sent Via Royal Mail 3 Day Service.

Order Processing Time: We aim to process and dispatch all orders as quickly as possible. Orders placed before 12pm will be shipped the same day, while orders placed after this time will be dispatched the following day.

Delivery Times: DPD will deliver your order within 24 hours of dispatch, excluding weekends and public holidays. Royal Mail will deliver your order within 72 hours of dispatch, excluding weekends and public holidays.

As soon as your order is placed, you’ll receive an order confirmation email within a few minutes. This will include all the details of your purchase. If you don’t see it, be sure to check your junk or spam folder — sometimes our sweet emails get misfiled!

Still can’t find it? No worries — just drop us a message at info@datekin.co.uk and we’ll sort it quicker than you can say “Sukkari”.

Delivery Times: DPD will deliver your order within 24 hours of dispatch, excluding weekends and public holidays. Royal Mail will deliver your order within 72 hours of dispatch, excluding weekends and public holidays.

Yes! At Datekin, we’re here to help.

You can reach us via live chat directly through our Shopify store during our business hours: Monday to Friday, 9:00 AM – 6:00 PM PST. Simply click the chat icon at the bottom right of the screen to start a conversation with our team.

If you need assistance outside of these hours, feel free to email us at info@datekin.co.uk, and we’ll get back to you as soon as possible.

We accept a wide range of payment options to make checkout as convenient as possible. These include: Visa, Mastercard, Maestro, American Express, Discover, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal.

No, we currently do not offer Buy Now, Pay Later services.

Payment is taken at the time you place your order.

Absolutely. All payments are processed securely through Shopify Payments. We don’t store your payment details — everything is handled using encrypted and PCI-compliant systems.

Yes, we do! We accept international payments and support multiple currencies.

Yes! We offer free shipping on all UK orders over £25.

Orders over £25 are shipped via DPD Next Day (24-hour delivery).

Orders under £25 are sent via Royal Mail 3-Day Service.

DPD: Delivery is within 24 hours of dispatch, excluding weekends and public holidays.

Royal Mail: Delivery is within 72 hours of dispatch, excluding weekends and public holidays.

We aim to dispatch orders as fast as possible.

Orders placed before 12pm (Mon–Fri) will be shipped the same day.

Orders placed after 12pm will be shipped the next working day.

Absolutely. Once your order is dispatched, you’ll receive a tracking link by email so you can follow it all the way to your doorstep.

Due to the perishable nature of our products, we do not accept returns.

If your order arrives damaged, or you’ve received the wrong items, please contact us right away at info@datekin.co.uk. We’ll work with you to put things right as quickly as possible.

We recommend reaching out within 48 hours of receiving your order so we can resolve the issue promptly.

In most cases, we won’t ask you to return it — but we may request photos so we can investigate with our delivery partners.

Depending on how you interact with our website, we collect personal contact details including your full name, email address, telephone number, and delivery/billing address, alongside technical metadata such as your IP address, browser details, and device identifiers gathered through essential cookies. Additionally, if you complete purchases or reach out for support, we store your order history, transaction records, and communication logs to help maintain service continuity and satisfy our customer obligations.

Under Article 6 of the UK GDPR, we only process your personal information when supported by a valid legal ground, primarily using Contractual Necessity to process orders, deliver purchases, and provide requested support services. Furthermore, we rely on Legal Obligation to keep statutory accounting records for HMRC, Legitimate Interests to secure our website against fraudulent activity, and explicit Consent when sending marketing communications or serving analytical cookies, which you retain the right to revoke at any time.

We do not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances. We only disclose essential information to carefully vetted third-party service providers—such as payment processors, courier services, and website infrastructure providers—who assist in operating our site and completing your orders, and all such entities are legally bound by strict data processing contracts to keep your information secure and process it strictly according to our direct instructions.

In strict adherence to the storage limitation principle outlined in UK data protection laws, we retain your personal data only as long as necessary to satisfy the specific purpose for which it was originally collected. Your order history and transactional data are retained for up to 6 years following a completed transaction in order to remain compliant with UK statutory tax laws, general customer inquiry logs are discarded within 12 months of resolution, and all marketing data is erased immediately once you choose to unsubscribe or withdraw your consent.

Under UK GDPR, you can exercise your statutory "Right to Erasure" at any time by visiting our Contact Page and submitting a request with the inquiry "Data Deletion Request", making sure to include your full name and the email address registered to your account so we can verify your identity. We process all deletion requests free of charge within one calendar month, and while we will erase all applicable profile, marketing, and account records, please note that we are legally required to retain certain financial and transactional logs for up to 6 years to comply with statutory UK tax obligations, and we will notify you if any such legal exemptions apply.