Frequently Asked Question

Delivery Service: All orders over £25 are dispatched via DPD Next Day 24-hour delivery service. All other orders will be sent Via Royal Mail 3 Day Service.

Order Processing Time: We aim to process and dispatch all orders as quickly as possible. Orders placed before 12pm will be shipped the same day, while orders placed after this time will be dispatched the following day.

Delivery Times: DPD will deliver your order within 24 hours of dispatch, excluding weekends and public holidays. Royal Mail will deliver your order within 72 hours of dispatch, excluding weekends and public holidays.

As soon as your order is placed, you’ll receive an order confirmation email within a few minutes. This will include all the details of your purchase. If you don’t see it, be sure to check your junk or spam folder — sometimes our sweet emails get misfiled!

Still can’t find it? No worries — just drop us a message at info@datekin.co.uk and we’ll sort it quicker than you can say “Sukkari”.

Delivery Times: DPD will deliver your order within 24 hours of dispatch, excluding weekends and public holidays. Royal Mail will deliver your order within 72 hours of dispatch, excluding weekends and public holidays.

Yes! At Datekin, we’re here to help.

You can reach us via live chat directly through our Shopify store during our business hours: Monday to Friday, 9:00 AM – 6:00 PM PST. Simply click the chat icon at the bottom right of the screen to start a conversation with our team.

If you need assistance outside of these hours, feel free to email us at info@datekin.co.uk, and we’ll get back to you as soon as possible.

We accept a wide range of payment options to make checkout as convenient as possible. These include: Visa, Mastercard, Maestro, American Express, Discover, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal.

No, we currently do not offer Buy Now, Pay Later services.

Payment is taken at the time you place your order.

Absolutely. All payments are processed securely through Shopify Payments. We don’t store your payment details — everything is handled using encrypted and PCI-compliant systems.

Yes, we do! We accept international payments and support multiple currencies.

Yes! We offer free shipping on all UK orders over £25.

Orders over £25 are shipped via DPD Next Day (24-hour delivery).

Orders under £25 are sent via Royal Mail 3-Day Service.

DPD: Delivery is within 24 hours of dispatch, excluding weekends and public holidays.

Royal Mail: Delivery is within 72 hours of dispatch, excluding weekends and public holidays.

We aim to dispatch orders as fast as possible.

Orders placed before 12pm (Mon–Fri) will be shipped the same day.

Orders placed after 12pm will be shipped the next working day.

Absolutely. Once your order is dispatched, you’ll receive a tracking link by email so you can follow it all the way to your doorstep.

Due to the perishable nature of our products, we do not accept returns.

If your order arrives damaged, or you’ve received the wrong items, please contact us right away at info@datekin.co.uk. We’ll work with you to put things right as quickly as possible.

We recommend reaching out within 48 hours of receiving your order so we can resolve the issue promptly.

In most cases, we won’t ask you to return it — but we may request photos so we can investigate with our delivery partners.