Delivery Service: All orders over £25 are dispatched via DPD Next Day 24-hour delivery service. All other orders will be sent Via Royal Mail 3 Day Service.
Order Processing Time: We aim to process and dispatch all orders as quickly as possible. Orders placed before 12pm will be shipped the same day, while orders placed after this time will be dispatched the following day.
Delivery Times: DPD will deliver your order within 24 hours of dispatch, excluding weekends and public holidays. Royal Mail will deliver your order within 72 hours of dispatch, excluding weekends and public holidays.
When will I receive the confirmation for my order?
As soon as your order is placed, you’ll receive an order confirmation email within a few minutes. This will include all the details of your purchase. If you don’t see it, be sure to check your junk or spam folder — sometimes our sweet emails get misfiled!
Still can’t find it? No worries — just drop us a message at info@datekin.co.uk and we’ll sort it quicker than you can say “Sukkari”.
How long will my order take to be delivered?
Delivery Times: DPD will deliver your order within 24 hours of dispatch, excluding weekends and public holidays. Royal Mail will deliver your order within 72 hours of dispatch, excluding weekends and public holidays.
Live chat support available?
Yes! At Datekin, we’re here to help.
You can reach us via live chat directly through our Shopify store during our business hours: Monday to Friday, 9:00 AM – 6:00 PM PST. Simply click the chat icon at the bottom right of the screen to start a conversation with our team.
If you need assistance outside of these hours, feel free to email us at info@datekin.co.uk, and we’ll get back to you as soon as possible.
What payment methods do you accept?
We accept a wide range of payment options to make checkout as convenient as possible. These include:
Visa, Mastercard, Maestro, American Express, Discover, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal.
Do you offer Buy Now, Pay Later options like Klarna or Clearpay?
No, we currently do not offer Buy Now, Pay Later services.
When is payment taken from my account?
Payment is taken at the time you place your order.
Is my payment information secure?
Absolutely. All payments are processed securely through Shopify Payments. We don’t store your payment details — everything is handled using encrypted and PCI-compliant systems.
Do you accept international payments or other currencies?
Yes, we do! We accept international payments and support multiple currencies.
Is there a minimum or maximum order amount?
Nope — whether you're ordering a single pouch or a whole stash, there's no order limit.
Can I get an invoice or VAT receipt?
Yes — we’re happy to provide one on request. Just note: dates are VAT exempt, but we’ll include it for your records.
Do you offer discount codes or promotions?
Yes, we do! You can apply any valid discount or coupon code at checkout — just enter it in the discount field before paying.
Do you offer free shipping?
Yes! We offer free shipping on all UK orders over £25.
Which delivery service do you use?
Orders over £25 are shipped via DPD Next Day (24-hour delivery).
Orders under £25 are sent via Royal Mail 3-Day Service.
How long will my order take to arrive?
DPD: Delivery is within 24 hours of dispatch, excluding weekends and public holidays.
Royal Mail: Delivery is within 72 hours of dispatch, excluding weekends and public holidays.
How quickly do you process orders?
We aim to dispatch orders as fast as possible.
Orders placed before 12pm (Mon–Fri) will be shipped the same day.
Orders placed after 12pm will be shipped the next working day.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking link by email so you can follow it all the way to your doorstep.
Do you ship on weekends or public holidays?
We pack orders Monday to Friday. Orders aren’t dispatched on weekends or public holidays, but they’ll go out the next working day.
My order hasn’t arrived — what should I do?
If your parcel is running late, email us at info@datekin.co.uk and we’ll sort it out quicker than you can say “caramel snack magic.”
Can I return my order?
Due to the perishable nature of our products, we do not accept returns.
What if my order arrives damaged or incorrect?
If your order arrives damaged, or you’ve received the wrong items, please contact us right away at info@datekin.co.uk. We’ll work with you to put things right as quickly as possible.
How long do I have to report an issue?
We recommend reaching out within 48 hours of receiving your order so we can resolve the issue promptly.
Will I need to return the damaged item?
In most cases, we won’t ask you to return it — but we may request photos so we can investigate with our delivery partners.
